Privacy & Cookies Policy
Last updated: 3 September 2026
Ripon Physio Co. is committed to protecting your privacy and handling your personal information responsibly.
This Privacy & Cookies Policy explains what information we may collect when you visit our website, contact us, make an enquiry or use our services, how we use that information, and the choices and rights available to you.
For the purposes of UK data protection law, Ripon Physio Co. is the data controller for personal information that we collect and use in connection with our business and services.
If you have any questions about this policy or how we use your information, please contact:
Ripon Physio Co.Email: office@riponphysio.co.uk
1. Information we may collect
Depending on how you interact with us, we may collect information including:
your name
email address
telephone number
information you provide through contact or enquiry forms
appointment and booking information
information about your symptoms, health, rehabilitation or reason for contacting us
correspondence between you and Ripon Physio Co.
technical information about your device and use of our website, such as your IP address, browser type, device type and pages visited
cookie and analytics information
any other information you choose to provide to us
Information about your health is classed as special category personal data under UK data protection law and receives additional protection.
We only collect health information where it is necessary and where we have an appropriate lawful basis and special-category condition for doing so.
2. How we collect your information
We may collect personal information when you:
contact us by email, telephone or through our website
submit an Online Rehab or other enquiry form
book or attend an appointment
communicate with one of our physiotherapists or members of staff
subscribe to updates or other communications where offered
use or browse our website
accept optional cookies or analytics technologies
Some information may also be provided through third-party services used to operate our clinic, website or booking system.
3. How we use your information
We may use your personal information to:
respond to enquiries
arrange and manage appointments
provide physiotherapy, rehabilitation and related services
assess whether a particular service may be suitable for you
communicate with you about your care or enquiry
maintain appropriate clinical and business records
administer and improve our website
understand how visitors use our website
maintain the security and functionality of our website and systems
comply with legal, regulatory and professional obligations
send marketing communications where you have consented to receive them or where otherwise permitted by law
We will not use your personal information for purposes that are incompatible with the reasons it was collected unless permitted or required by law.
4. Our lawful bases for using your information
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
ContractWhere processing is necessary to provide a service you have requested or to take steps before providing that service.
Legal obligationWhere we need to process information to comply with a legal or regulatory requirement.
Legitimate interestsWhere processing is reasonably necessary for the operation, security or improvement of our business and services, provided those interests do not override your rights and interests.
ConsentWhere you have actively agreed to a particular use of your information, such as certain marketing communications or optional cookies.
Where we process health information or other special category data, we also rely on an appropriate condition under Article 9 of the UK GDPR. This may include processing necessary for the provision or management of healthcare by or under the responsibility of a health professional, or explicit consent where appropriate.
5. Clinical and health information
If you become a patient of Ripon Physio Co., we may need to collect and maintain information relating to your health, symptoms, assessment, treatment and rehabilitation.
This information may form part of your clinical record.
Clinical information is handled confidentially and is only accessed or shared where there is an appropriate professional, legal or operational reason to do so.
The information submitted through a general website enquiry form should not be used for urgent medical concerns.
If you require urgent medical assistance, you should use the appropriate NHS or emergency service.
6. Online booking and third-party services
Our website and business use a number of third-party services to help us provide appointments, operate the website and understand how the site is used.
These may include:
Wix, which provides our website platform, hosting and certain website functionality
Cliniko, which is used for online appointment booking and may process information you provide when arranging or managing an appointment
Google Analytics, which may be used to help us understand how visitors use our website and improve its performance
Google Maps, which may be used to display location information and help visitors find the clinic
When you use one of these services, information may be processed through that provider’s systems.
Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate data-protection arrangements are in place.
Some third parties may also operate as independent data controllers and provide their own privacy notices.
7. Who we may share information with
We do not sell your personal information.
Where necessary, information may be shared with:
physiotherapists and authorised members of the Ripon Physio Co. team
Wix, where necessary to host and operate the website
Cliniko, where necessary to provide online booking and appointment-management functionality
Google, where services such as Google Analytics or Google Maps are used
other website, IT and communications providers
professional advisers such as accountants, insurers or legal advisers
healthcare professionals where appropriate and lawful
regulatory, legal or government authorities where required
other organisations where you have asked us or authorised us to share information
We only share information where there is a legitimate reason to do so and aim to limit the information shared to what is necessary.
8. International transfers
Some technology providers used by our website or business, including Wix, Cliniko and Google, may process or store information outside the United Kingdom.
Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with UK data protection law.
These may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards.
9. How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, regulatory, insurance and professional requirements.
Different types of information may therefore be retained for different periods.
Clinical records may need to be retained for longer periods than general website enquiries or routine correspondence.
When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of where appropriate.
10. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal and clinical information is restricted to people who require it for legitimate purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Cookies
11. What are cookies?
Cookies are small files or pieces of information placed on or accessed from your computer, smartphone or other device when you visit a website.
They can help websites function correctly, remember preferences, understand how visitors use a website and, where permitted, support analytics or marketing.
Similar technologies such as pixels, scripts and local storage may work in comparable ways.
UK privacy rules apply not only to traditional cookies but also to other technologies that store or access information on a user’s device.
12. Types of cookies we may use
Our website may use the following categories of cookies:
Strictly necessary cookies
These are required for the website to operate properly and may support functions such as security, network management, accessibility and remembering privacy choices.
These cookies may include cookies placed by Wix that are necessary for the operation and security of the website.
These cookies do not normally require consent where they are genuinely necessary to provide the service requested by the visitor.
Functional cookies
These may remember choices or preferences to provide enhanced website functionality.
They may also support embedded services or website features, including services provided by third parties.
Where legally required, these cookies will only be used with your consent.
Analytics cookies
These help us understand how visitors use the website, such as which pages are visited and how users navigate between them.
We may use Google Analytics for this purpose.
The information helps us improve the usability and performance of the website.
Where consent is required, analytics cookies will not be activated until you have chosen to accept them.
Marketing or advertising cookies
If used, these may help measure marketing activity, understand the effectiveness of campaigns or deliver more relevant advertising.
These technologies will only be used where the necessary consent has been obtained.
13. Cookie consent
When you first visit our website, you may be shown a cookie consent banner or preference tool.
You can use this to accept or reject optional categories of cookies.
Strictly necessary cookies may operate without consent where they are required for the website to function.
Optional cookies and similar technologies that require consent should not be placed on your device before you have made an active choice.
You can change or withdraw your cookie preferences at any time using the cookie settings available on the website, where provided.
14. Third-party cookies
Some website features may be provided by third parties and may use cookies or similar technologies.
These may include:
Wix, which provides our website platform and hosting
Google Analytics, which may collect information about how visitors use the website
Google Maps, which may place or access cookies when map functionality is displayed
Cliniko, where appointment-booking functionality links to or interacts with its services
other embedded services, social-media services or website technologies that may be added from time to time
These providers may place or access cookies or similar technologies where you have given the necessary permission.
The exact cookies used may change as our website and third-party services are updated.
Where appropriate, our cookie consent tool will provide further information about individual cookies, their purposes and their duration.
15. Managing cookies through your browser
Most web browsers allow you to control cookies through their settings.
You can usually delete existing cookies, block cookies or configure your browser to notify you when websites attempt to place them.
Blocking some cookies may affect the way certain parts of the website function.
Your rights
16. Your data protection rights
Under UK data protection law, you may have the right to:
request access to the personal information we hold about you
ask us to correct inaccurate or incomplete information
ask us to delete your personal information in certain circumstances
ask us to restrict the way we use your information
object to certain types of processing
receive certain information in a portable format
withdraw consent where we rely on consent
object to direct marketing at any time
These rights are not absolute and may depend on the circumstances and the legal basis on which your information is being processed.
To exercise any of your rights, contact:
We may need to verify your identity before responding to a request.
17. Marketing communications
If you choose to receive marketing or promotional communications from us, you can change your mind at any time.
You can unsubscribe using the option provided in the communication or contact us at:
Withdrawing marketing consent will not affect communications that are necessary in connection with your appointments, treatment, enquiries or other services you have requested.
18. Links to other websites
Our website may contain links to websites or services operated by other organisations.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy information before providing personal information to them.
19. Complaints
If you have concerns about how Ripon Physio Co. uses your personal information, please contact us first so that we have an opportunity to address your concerns.
Email: office@riponphysio.co.uk
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Further information is available from the ICO at ico.org.uk.
20. Changes to this policy
We may update this Privacy & Cookies Policy from time to time to reflect changes to our services, website, technology or legal obligations.
The latest version will always be published on this page and the Last updated date at the top will show when it was most recently revised.